Terms of Use


With approved credit, terms are net 20 days from date of invoice. Orders picked up at the Dallas distribution center are subject to a pickup allowance. Deposits apply on certain products and will be required in order to fulfill the shipment. We reserve the right to request cash in advance. Past due accounts are subject to interest at the maximum rate permitted by law.


Prices and specifications are subject to change without notice. Pricing shall be based upon the price list in effect at the time the order is entered. Every attempt is made to adequately announce price changes in advance of their effective dates to all customers. All orders will be accepted with the understanding that billing will be rendered at prices prevailing at the time the order is placed.

Produce Availability

Products included in the price list reflect products available at the time of price list distribution. Direct Source reserves the right to discontinue or alter products at its discretion.


Unless otherwise negotiated all shipments will be FOB dock, actual freight charges will be billed on the invoice. Purchaser takes title of the merchandise upon shipment from the distribution point and remains responsible for filing any freight claims. We will use our best judgment for choice of carrier, without assuming responsibility for delays. Freight charges are dock-to-dock deliveries only, and do not include inside delivery, liftgate, call in advance, or other accessorial charges. If a carrier other than that selected by Direct Source is requested, additional freight charges may apply. Direct Source will not provide actual freight quotes. Merchandise should be fully inspected upon receipt for evidence of damage or shortage before actual acceptance. When damage or shortage occurs, refuse acceptance until transportation agent endorses extent of damage or shortage. If external appearance has not indicated damage, but upon opening, contents are found damaged, unpacking should be stopped and an inspector of the delivering carrier should be called immediately. The delivering carrier inspector should indicate on the delivery receipt the exact condition of the contents. Claims should be filed immediately by the customer with the delivering carrier.


All claims against Direct Source must be made in writing within 30 days of receipt of goods. Claims made after 30 days of receipt of goods will be not be accepted. Claims for goods damaged in transit must be filed with the transportation company, as Direct Source is not responsible for damages in transit.


If you are not satisfied with your Direct Source purchase, return it for any reason within 30 days of purchase. Returns are limited to the following provisions.

POS Rolls – All Direct Source branded paper rolls may be returned within 6 months of purchase. Product must be in original packaging and in saleable condition. All paper rolls requiring repackaging will incur a 15% restocking fee.

Ink Ribbons - All Direct Source branded ink ribbons may be returned within 3 months of purchase. Product must be in original packaging and in saleable condition. Ribbons not sealed in original plastic are not eligible for return unless defective. Ribbons not returned within 3 months of purchase are not eligible for return as ribbons have a shelf life.

Toners - Toners may be returned within 30 days of purchase. Product must be in original packaging.

Office Supplies – General Office Supplies may be returned within 6 months of purchase. Product must be in original packaging and in saleable condition.

Technology - Because technology changes so quickly, we can only accept returns within 14 days of sale. This includes: computers, monitors, notebooks/laptops, copiers, all-in-one machines, digital cameras, modems, printers, computer peripherals, handheld computers, fax machines, scanners, wireless phones, telephones, and networking products. After 14 days customers will need to deal with the manufacturer on all warranty issues. Direct Source will be glad to help the customer get in touch with the manufacturer, however all warranties are provided by manufacturer.

Furniture - Furniture is subject to natural wear and tear, so we can only accept it for return within 14 days of the sale. Custom-ordered and custom-assembled furniture is made and/or assembled to your specifications, it is only returnable if defective upon receipt. All claims should be made within 48 hours of receipt.

Custom Items – All sales of custom items or custom printed items are final. No returns will be accepted. All claims should be made within 48 hours of receipt.

Shortages - All shortages must be reported within 48 hours of receipt of shipment.

Refunds - Simply return your purchase in saleable condition with the original packaging, including UPC code, manuals, parts, and a copy of your invoice or packing slip. Just call Direct Source and one of our friendly customer service people will be glad to issue a return authorization. If you are in the DFW area one of our drivers will stop by to pick up your merchandise. The driver will provide you with a copy of your return authorization as proof of pickup; otherwise you will need to arrange for the items to be shipped to our location. If your merchandise is defective we will arrange for pickup of the merchandise and incur all freight charges. Upon receipt of return with a valid RA# we will credit your account on net purchases. In the case of COD return we will be happy to mail you a refund check within 10 days of return of merchandise or credit your merchant card if you paid by credit card. Any return without a valid RA# is subject to verification and may be denied.

Changes and Cancellations

All cancellations must be confirmed in writing and received three (3) days prior to ship date to be allowed. Custom orders and special products cannot be canceled after production has been started.